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Business - CommunicationConflict: Hazards of Helping (Part 4 of 4)Successful conflict intervention professionals do not "fix" things for their clients. Instead, they lead clients through the process of resolving their own issues in a supportive and effective manner. If you are going to help people resolve conflict, you should be aware of potential pitfalls that can undermine the entire process. Related:
How To Improve Communication - To reduce misunderstandings and hassles of poor communication with your team, friends, family one must improve communication. Improved communication lead to strong and healthy personal and working relationships. The most dangerous pitfall is that your clients may expect you to single-handedly design and implement a solution that will fix everything. The next most dangerous pitfall is for you to try to meet those expectations. Successful conflict intervention professionals do not "fix" things for their clients. Instead, they lead clients through the process of resolving their own issues in a supportive and effective manner. Related:
Elements of a Good Business Letter - The essentials which go to make up a good business letter may be divided into two classes - mechanical make-up, and contents. Before a letter can come into existence the mechanical side must be attended to. The subject matter may be pertinent and well composed and yet the letter itself be so arranged typo-graphically... Avoid the Traps You will have to avoid many traps to successfully help others to resolve conflict. The first trap is often an invitation to accept at face value the client's definition of the problem and what is needed to solve it, for instance, the client's belief that more training is needed in cases where the real issue is suppressed or unidentified conflict. You will need to look behind the explanation you are offered. You'll need to discover the needs, issues and values the explanation represents, if you are to assist clients in finding creative, appropriate options for solving their problems. Related:
Dwelling in a Paperless World - Paper has been our friend for centuries now. But is it time to bid it goodbye? Another trap may be your eagerness to assist your clients without first determining whether they really want to solve their problems. Help your client explore the implications and risks, as well as the benefits, of dealing with potentially painful issues. This helps your client make a solid commitment to working with fundamental issues and letting go of problems that may have provided secret benefits. Related:
Keynote Speaker - Smile in the face and the look of a friend is all it needs to be trusted by people. Now it is time to show that how friendly you are actually for the people whom you are here for. Professional speaker is the profession of making a big difference in the market and a way of making marketing successful. A lot... A third trap you may face is the invitation to take sides and judge the rightness or wrongness of someone's position in a conflict situation. It is important to stay impartial and help clarify possible effects of various actions. Be particularly wary of attempts to get rid of troublemakers in various ways. Often the "troublemaker" has a great deal of energy available to help resolve the problem. A person who cares enough to "make trouble" really cares about the prob1em and needs to be included in the resolution process. Related:
Five Ways To Destroy An Important Discussion - Let's look at five possible ways you may have been jeopardizing the success of a conversation. Each of these can have a huge impact on how the communication will develop. Another pitfall is the possibility that you will move too quickly into areas that clients consider risky. If you scare your client, even accidentally, you may get hostility instead of cooperation Your ability to be of value in the conflict situation depends upon your not being thrown out by an angry client. If you stay sensitive to your client's fears, you may be able to avoid this hazard. Stay Focused: Avoid the Drama Related:
3 Keys to Managing Transitions - We all know change is inevitable and even though we may not like it, accept that it is part of life. How we cope and manage transitions contributes to our well being and ability to progress in life. Getting involved in the drama of a conflict situation can also be a trap. All drama involves victims, persecutors and rescuers. You may be greatly tempted to rescue your clients by proposing solutions prematurely, before they have brought their own information and resources to bear on the problem. Rescues usually lead to dramatic role switches in which the consultant more often than not winds up in the victim position, criticized or even fired. Related:
Nationwide Paging - A Viable Tool for Modern Communications - Despite the seemingly ubiquitous use of cell phones, custom nationwide paging is still a critical communication tool, allowing for instant access to clients, employees, family and friends. From a business standpoint, this technology saves money, which translates to a better bottom-line. You will be a far more effective helper if you look for the needs, interests and values behind the roles and clarify them for everyone involved. Stimulate a search for options, instead of giving in to the temptation to reach a dramatic solution. Accepting your role as a conflict intervention professional is a challenge. Your larger challenge as an executive, manager or HRD professional may be to change the perception of conflict from an unpleasant problem to an opportunity for change and growth. About the author: Communicate skillfully about sensitive subjects in business situations. Have the challenging conversations that lead to cooperation and success. http://www.DareToSayIt.com/blog Home - Business - Communication |